RTR Rewards Terms and Conditions
LAST UPDATED: June 30, 2025
Please read these terms carefully.
BY PARTICIPATING IN THE RTR REWARDS PROGRAM (“RTR REWARDS”, FORMERLY KNOWN AS “RTR INSIDER BETA”) OR PURCHASING A MEMBERSHIP SERVICE, YOU AGREE TO BE BOUND BY THESE TERMS AND ALL TERMS INCORPORATED BY REFERENCE, INCLUDING THE RENT THE RUNWAY TERMS OF SERVICE AND THE MANDATORY INDIVIDUAL ARBITRATION REQUIREMENT AND CLASS ACTION AND JURY TRIAL WAIVER CONTAINED THEREIN. YOU ALSO ACKNOWLEDGE THAT YOU HAVE READ, UNDERSTAND AND CONSENT TO THE RENT THE RUNWAY PRIVACY POLICY, WHICH DESCRIBES HOW WE COLLECT, USE AND SHARE INFORMATION. IF YOU DO NOT AGREE TO THESE TERMS, DO NOT REDEEM YOUR RTR REWARDS.
These RTR Rewards Terms and Conditions (“Rewards Terms”, formerly known as “RTR Insider Beta Terms”) apply to your access to and participation in RTR Rewards, which is operated by Rent the Runway, Inc. or its affiliates (collectively, “Rent the Runway", "RTR", "our", "us" or "we"). These Rewards Terms do not alter in any way the terms or conditions of any other agreement you may have with us for other Products and Services. In addition, these Rewards Terms complement and incorporate by reference the Rent the Runway Terms of Service and our Privacy Policy. Capitalized terms not defined in these Rewards Terms have the definitions found in the Rent the Runway Terms of Service. In the event of any conflict between the Rent the Runway Terms of Service and these Rewards Terms, the Rent the Runway Terms of Service will control.
We reserve the right to change, modify and/or eliminate RTR Rewards and/or all or any portion of these Rewards Terms or any policy pertaining to RTR Rewards at any time and in our sole discretion, including discontinuing or changing the benefits or expiration dates of any reward under RTR Rewards, merging RTR Rewards with another rewards program, or adjusting how rewards are granted, calculated or redeemed. If we make changes, we will notify you of such changes by any reasonable means, including by posting the revised Rewards Terms on the Site. The “Last Updated” legend above indicates when these Rewards Terms were last changed. Your continued participation in RTR Rewards after the amended terms are posted will confirm your acceptance of the changes. If you do not agree to the amended Rewards Terms, do not redeem your rewards.
Eligibility
To participate in RTR Rewards, you must purchase a Membership Service, be opted-in to receive emails from RTR, and be an individual of legal age to form a binding contract or, if you are not, you must obtain parental or guardian consent to enter into these Rewards Terms. Under no circumstances may you access or use RTR Rewards if you are under thirteen (13) years old. Your access to and use of RTR Rewards also means that you agree to all of these Rewards Terms and the Rent the Runway Terms of Service, and agree all such terms will remain in effect while you access or use RTR Reward.
You will be automatically enrolled in RTR Rewards upon purchase of a Membership Service and remain an RTR Rewards participant indefinitely, unless you Pause or Cancel your Membership Service. RTR Rewards may be used for personal use only.
RTR Rewards Description
RTR Rewards is an automatic customer rewards program that lets subscribers of Membership Services access rewards based on their membership tier (as further described below). Participants will automatically be assigned a tier based on the number of months you’ve been a recurring subscriber of a Membership Service (such consecutive months, “membership tenure”).
Joining RTR Rewards
There are no additional subscription fees associated with RTR Rewards. If you do not wish to participate in RTR Rewards, do not redeem your rewards. You may only have one RTR Rewards account, and it is nontransferable.
Rewards and Membership Tiers
There are four membership tiers under RTR Rewards: Insider, Enthusiast, Maven and Icon. Rewards vary by tier and some tiers have more benefits than others based on membership tenure. You will automatically unlock the next tier once you reach the required membership tenure for such tier. If you subscribed to a Membership Service prior to June 30, 2025, we have taken into account your membership tenure since your enrollment in such Membership Service to determine your tier status, taking into account Pausing or Canceling your Membership Service, as further described below. To the extent we offer additional tiers to our most tenured subscribers, we will specify the relevant rewards at the time a subscriber is admitted to that additional tier.
If you Pause your Membership Service, you will not continue to accrue membership tenure and will not be able to unlock or redeem rewards while Paused. If you Pause With Items, you will continue to accrue membership tenure but will not be able to unlock or redeem rewards while Paused With Items. If you Cancel your Membership Service, you will lose your accrued membership tenure. For example, if you paid 3 months of monthly subscription fees, then Pause your Membership Service for 2 months, and then resume on your resume date, your membership tenure would be 3 months on your resume date. If you Cancel your Membership Service on your resume date you would lose your membership tenure and all rewards.
See below for further information on “Pausing or Cancelling Your Membership Service.”
Rent the Runway may at any time and in its sole discretion alter, limit, modify, or terminate the type, timing, and availability of RTR Rewards tiers, rules, rewards, regulations, benefits, offers, access, events, community groups, experiences, extras, eligibility, or any other feature of RTR Rewards or a particular tier, and may terminate a particular reward or tier at any time, without prior notice except as expressly set forth in these Rewards Terms or required by applicable law.
Rewards (and the terms of each reward) may be communicated to you via email, via the RTR Rewards page, the homepage on renttherunway.com, your Account or membership settings, or any other form of communication as solely determined by Rent the Runway.
Using or Redeeming Rewards
You can redeem rewards by following the instructions provided with each reward. Rewards may take seven (7) or more days to be added to your Account.
All rewards and rewards offers are for a limited time, while supplies last. See the “Expiration of Rewards” section below for further information. Quantities of rewards may be limited, and you must be an RTR Rewards participant and actively subscribed to a Membership Service in order to redeem rewards and rewards offers. See “Pausing or Cancelling Your Membership Service” below for further information about the treatment of rewards when you are not actively subscribed to a Membership Service.
Rewards granted under RTR Rewards are promotional and have no cash value. Rewards cannot be applied to previous purchases, rentals, or Membership Service fees. Your rewards are personal to you and may not be sold, transferred (by operation of law or otherwise) or assigned to, or shared with, family, friends or others, or used by you for any commercial purpose. Rent the Runway is not responsible for lost, stolen or damaged rewards. You are responsible for any taxes related to your participation in RTR Rewards and receipt of rewards. See specific rewards for any additional terms and conditions, including third party terms and conditions in connection with any partner or other third-party offers.
Returns and Rewards Refunds
In general, no reward may be returned or exchanged for cash, another product, or gift card. If you return merchandise or cancel an order that you purchased with a rewards discount, you will be refunded the amount you paid, excluding the value of the rewards (and any applicable fees). However, you will not receive a replacement reward and Rent the Runway will not credit the redeemed reward to your Account. Note that if you purchase multiple items using a single reward, then the value of your reward is applied proportionality to each item, and returns of any one item will result in a refund of the amount you paid excluding the value of the proportionally applied value of the reward (and any applicable fees).
Expiration of Rewards
Rewards granted under RTR Rewards expire 12 months from the date they are granted. If you do not use a reward before it expires, it will automatically expire or be removed from your Account. Therefore, we encourage you to redeem your rewards often so that you get to experience the full benefit of the Rewards Program.
Pausing or Cancelling Your Membership Service
If you choose to Pause your Membership Service, you will retain your tier status, but will not continue to accrue membership tenure. If you choose to set your Membership Service to Pause With Items, you will retain your tier status and continue to accrue membership tenure. While on Pause or Pause With Items, you will not be eligible to redeem any remaining rewards, including any free spots, gifts, access to events, promotions and any unused services. Any remaining rewards will become available, and you will resume accruing tenure toward your next membership tier, when your Membership Service once again becomes active.
If you choose to Cancel your Membership Service, you will lose your tier status and your accrued membership tenure. You will forfeit all remaining rewards, including any free spots, gifts, access to events, promotions and any unused services. Resubscribing to the Membership Service will not reinstate your previous tier status or unused rewards, and your Account and membership tenure will be reset.
RTR Rewards Changes
Rent the Runway Reserves The Right Without Notice To Automatically Convert Your Rewards To A Different Reward Or Measurement; Or Convert Your Rewards To Promotional Codes At Any Time. Unused Rewards Cannot Be Reissued Or Added Back To Your Account After Expiration or Member Account Cancellation. Some Rewards May Not Be Combined With Other Offers Or Promotions And May Be Subject To Additional Terms.
Miscellaneous
Without notice to you, Rent the Runway reserves the right to suspend or terminate your Membership Service and/or your participation in RTR Rewards if Rent the Runway determines in its sole discretion that you have violated these Rewards Terms or the Rent the Runway Terms of Service, or the use of your Account or RTR Rewards is unauthorized, deceptive, fraudulent or otherwise unlawful. In the event that your participation in RTR Rewards is terminated, you will not be able to redeem any accumulated rewards or membership tenure.
If you have any questions or if you are dissatisfied with RTR Rewards in any way, please contact help@renttherunway.com.